Returns

POLICY

• What is your return policy?
• How do I know if I am getting a credit or a gift card?
• What is your satisfaction guarantee?
• Do exchange items get another 90 days to return/exchange?
• Why am I seeing a refund and then a charge on my statement?

PROCEDURES

• How do I return something?
• How can I create a SmartPost Return Label?
• How long will it take to receive my exchange?
• How long will it take to get my credit?
• I do not have any paperwork from my order. What do I do?

GIFT RETURNS

• How do I return a gift?
• Is my gift return handled confidentially?
• How long will it take to get my return gift card?

CANADIAN RETURNS

• How can I make a return if I live in Canada?
• Where can I find your Canadian Return Form?